3ALab Return and Exchange Policy

At 3ALab, your satisfaction is our priority! If you’re not fully satisfied with your purchase, we’re here to help. Please review our return and exchange policy below:

Eligibility for Returns and Exchanges

Timeframe

  • Exchanges: Accepted within 7 days of receiving your order.
  • Returns: Accepted within 3 days of receiving your order.

Condition of Items

  • Items must be unopened, unused, and in their original packaging.
  • Products must be in their original condition.
    • Opened, tampered, damaged, or partially used products cannot be returned or exchanged.
  • If the return/exchange criteria are not fully met, we reserve the right to refuse the request.

Non-Returnable Items

  • Items requiring special storage conditions (e.g., baby food).
  • Items purchased during special promotions or sales.

Return and Exchange Process

Step 1: Initiate the Request

Contact our customer support team via:

Step 2: Approval

  • Once your request is reviewed, we will provide instructions for returning the item.
  • The review and approval process may take up to 2 working days.

Step 3: Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

Refunds and Exchanges

Refunds

  • Approved refunds will be processed to your original payment method within 7-10 business days after receiving the returned item.
  • Shipping fees are non-refundable.

Exchanges

  • If you wish to exchange an item, specify the product you would like as a replacement.
  • Exchanges are subject to availability.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
  • We will promptly replace the item at no additional cost.

Need Help?

We strive to make every shopping experience enjoyable. If you have any questions, feel free to reach out to our friendly support team:

Thank you for choosing 3ALab! We value your trust and satisfaction.